Refund and Returns Policy

Exchange & Refund Policy

At Auruq, we strive to provide you with high quality products and excellent customer service. Please read our exchange and refund policy below for more details:

1. Exchange Policy

We offer exchanges for items that are damaged during transit or are defective due to our fault. If your item is damaged or defective upon arrival, please contact us within 2 days of receiving the product. We will gladly arrange for an exchange, provided the item is in its original condition and packaging.

2. Refund Policy

We do not offer refunds for any items unless there is a defect or fault on our end. If an item is damaged due to our error or is found to be defective, a refund can be processed under the following conditions:

Shipping the Item Back: You will need to return the item to us at your own expense. Once the returned item is received and inspected, we will proceed with the refund.

Refund Processing Time: Please note that the refund process will take up to 5 working days from the time we receive the returned item.

Shipping Fees: The cost of returning the item is the responsibility of the customer, and shipping fees are non-refundable.

3. How to Return an Item

To return a damaged or faulty item:

Contact our customer support team at auruqdesigns@gmail.com within 2 days of receiving the item.

Provide your order number and detailed description or photos of the issue.

Follow the return instructions sent to you by our support team.

Ship the item back to us at your own expense.

Non-Refundable Items:

We do not offer refunds or exchanges on the following:

Items that were damaged or altered after delivery.

Items that have been used or opened, unless they are defective or damaged from our end.

5. Customer Support

If you have any questions or concerns about our exchange and refund policy, please don’t hesitate to reach out to us at auruqdesigns@gmail.com. We are happy to assist you.

Thank you for shopping with Auruq!